Privacy Policy

Last updated: December 15, 2024

ConchSopra Cleaning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or book our services
• Subscribe to our newsletter
• Contact us through our website or phone
• Create an account with us
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Service preferences and cleaning requirements
• Payment information (processed securely through third-party providers)
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information (operating system, screen resolution)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our cleaning services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you promotional materials and newsletters (with your consent)
• Business Operations: To process payments, manage appointments, and maintain records
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze website usage and improve user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Customer relationship management
• Background checks for our cleaning staff

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Protection of our rights and property
• Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure disposal of personal information when no longer needed

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and improve performance
• Marketing Cookies: To deliver relevant advertisements and content

You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain types of processing (e.g., marketing communications)
• Restriction: Request limitation of processing in certain circumstances

Canadian Privacy Rights

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Canadian residents have specific rights under these laws, including the right to file complaints with privacy commissioners.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Legitimate business interests
• Your consent and preferences

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have subscribed to our communications)
• Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Effective Date

This Privacy Policy is effective as of December 15, 2024, and applies to all information collected by ConchSopra Cleaning Services on or after this date.